Support Services
Please refer to this page for the best methods to receive technical assistance from DataSplice. If you have any questions about this process, please contact us at support@datasplice.com.
Contact Information
You may use one of the following methods to contact DataSplice for technical assistance:
- Email - support@datasplice.com
- Phone - 800-377-1974 ext. 1730
Help us help you:
To expedite a solution to your inquiry, please provide the following information to the best of your ability when contacting DataSplice for technical assistance. This information helps us isolate the cause of the problem.
Hardware & Software Specifications
- DataSplice version
- Operating system
- Database platform and version
- CMMS platform and version (if applicable)
Error Details
- What is the exact error message that you are receiving?
- On what screen or view are you receiving this error message?
- What steps or actions lead up to this error?
- Is this error or problem occurring on a consistent basis, or sporadically? If it is occurring consistently, please provide the time interval.
File Attachments
- If the problem is related to a specific view, please attach the xml file for the view (from the View folder).
- If you know the precise time the error took place, please attach the DataSplice Server log file for that time period (from the Logs folder).